Support FAQ
We're here to help — typically within one business day.
Contact Us
Have a question or need assistance with your lessons or account? Our support team is here to help.
Email: support@giftedtutoring.app
Please include your registered account email, device model, and a brief description of what you need. We typically reply within one business day.
Gifted is operated by KHEH'SED PTE. LTD., a private limited company registered in Singapore. Company registration, billing and data-request enquiries: support@giftedtutoring.app.
Common questions
I can't sign in to my account
Check that you're using the same email address you registered with. If you've forgotten your password, tap "Forgot password" on the sign-in screen. Still stuck? Email us and we'll reset it for you.
How do I book a lesson?
Open "Find a Tutor", choose a tutor, then pick an available time slot and confirm. The lesson appears in "My Lessons" and you'll get a reminder before it starts.
How do I join a live lesson?
Open "My Lessons" and tap the lesson, then "Join". Allow camera and microphone access when your phone asks. A stable Wi-Fi connection gives the best video quality.
How do I cancel or reschedule?
Open the lesson in "My Lessons" and choose cancel or reschedule. Please give your tutor as much notice as possible.
Where are my lesson recordings?
Recordings and tutor feedback appear on your profile under "Recordings". You can review them any time.
How do I report a user or a problem?
Tap the report option on the tutor or student profile, or email us directly. Reports are reviewed by our team and abusive accounts are removed.
How do I delete my account?
Email support@giftedtutoring.app from your registered address and we'll delete your account and associated data within 30 days.